Privacy Policy
We strictly comply with theCalifornia Consumer Privacy Act (CCPA) and U.S. bedding and textile product retail data protection standards to safeguard your personal information. We only collect necessary data to provide secure, personalized shopping services for our bedding products, with zero unauthorized data sharing or selling.
Information We Collect
Personal & Contact Information
-Basic Details: Full name, email address, phone number, shipping/billing address, and voluntary usage preferences (e.g., bedroom four-piece set, cooling blanket for hot sleepers, latex pillow for neck support) to recommend suitable products. This data is handled with strict confidentiality.
-Order-related Data: Product model, size, fabric type, firmness preference (for latex pillows), customization needs (e.g., custom-sized four-piece set, personalized embroidery), and order notes. This data will be permanently deleted 12 months after order completion.
- Delivery Records: Scheduled delivery time slots, special instructions (e.g., leave at front porch, avoid weekend delivery), and linen care preferences will be temporarily stored and deleted within 30 days after delivery completion.
Payment & Transaction Information
- All payments are processed through PCI DSS-compliant payment gateways (Visa, Mastercard, PayPal, Apple Pay). We never store complete credit card numbers, CVV codes, or bank account information. All financial data is protected by end-to-end encryption.
- Bulk Order Records: For hotels, property management companies, or interior design firms purchasing our bedding products, transaction records (excluding sensitive financial data) are retained for invoicing purposes and deleted after 24 months in accordance with U.S. tax regulations.
Website & Usage Data
- Browsing Behavior: Product pages you viewed (e.g., cotton four-piece set, bamboo cooling blanket, ergonomic latex pillow), filter records (e.g., fabric material, pillow firmness, blanket size), and cookie data used to optimize website navigation and product recommendations.
- After-sales Feedback: Return/exchange requests, product review content, and usage feedback (e.g., four-piece set fabric softness, cooling blanket effectiveness, latex pillow support) are collected to improve product quality and deleted 12 months after submission.
How We Use Your Information
-Order Fulfillment: Process payments, arrange secure shipping (with moisture-proof and dust-proof packaging for bedding), send order confirmations and tracking updates, and enclose product care guides (e.g., four-piece set washing instructions, latex pillow maintenance tips, cooling blanket storage advice).
- Customer Service: Resolve after-sales issues (e.g., four-piece set fabric pilling, cooling blanket fading, latex pillow deformation), provide linen care guidance, and answer questions about product material safety or fit.
- Personalized Recommendations: With your explicit consent, send new product alerts (e.g., seasonal four-piece collections, upgraded cooling blankets) and exclusive promotions. You can unsubscribe at any time without affecting your shopping experience.
- Compliance Requirements: Retain necessary records to ensure all products meet U.S. CPSC (Consumer Product Safety Commission) standards (e.g., non-toxic dyes for four-piece sets, hypoallergenic materials for latex pillows) and comply with federal/state textile and retail laws.
Data Security Protection
- All data is transmitted via SSL/TLS encryption and stored on U.S.-based encrypted servers. Only authorized staff (order processing, customer service teams) can access limited, non-sensitive information.
- Third-party partners (logistics, payment processors) only receive the minimum data required to complete their services and must adhere to the same privacy standards as our store. We conduct regular audits to ensure compliance.
Your Data Rights (CCPA Compliance)
- Right to Access: Contact our customer service team at any time to request a free copy of all personal information we have collected about you.
- Right to Correction: Update your contact details, fabric preferences, or communication preferences via your website account or by calling our hotline.
- Right to Deletion: Request the permanent deletion of your personal data (except for records required by law) after order completion and resolution of any disputes.
- Right to Opt-out: Refuse personalized marketing communications or non-essential data processing without impacting your ability to purchase our products.
We will respond to all data rights requests within 45 calendar days.